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Covid-19 Information

COVID-19 ADDITIONAL CLEANING AND SANITISATION OF YOUR COTTAGE

During the Covid-19 pandemic, please continue to follow government guidelines. 

Your cottage will have been deep cleaned and sanitised using suitable cleaning products on all hard surfaces and high-touch areas (e.g. handles, switches, thermostat, hand-rails, remote controls, key-safe, plug sockets, welcome book, all surfaces, blind cords etc).

The cottage will have been well ventilated and cleaners have worn protective clothing. We ask that you keep the cottage clean and as well-ventilated as possible during your stay.

Decoration will have been lightened (bed covers, most cushions and other items have been removed).

Ample cleaning supplies will be left for your use including anti-viral spray and hand sanitiser.

We ask guests to leave windows open on their day of departure and if possible, remove the bedding and place in laundry basket.

hi?a Etiquette

Each cottage is smoke free.

However, you may smoke in the garden and grounds as long as it does not disturb other guests.
 
If you have two vehicles or more with you, do let us know so we can make additional arrangements if required.
 
If you have time before you leave do put your rubbish and recycling in the outside recycling store and put the dishwasher on with any items that need a good wash ready for the next guests. 
Pet Stay - dog
 
You can bring your dog with you on request. 
 
We normally only accept one dog but contact us if you have two.
 
There is an additional charge of £20 per stay, this covers additional cleaning.
 
The dog needs to be of a medium size over 12 months old and house trained. Owners should provide their own bedding. All dogs must be up to date with flea and worming treatments.
 
You need to keep you dog under control at all times. 
 
Please do not leave your pet unattended in the cottage during the day or at night.

There are day dog care facilities in the area, details on request.
 
In the garden keep them on the lead or under your strict control. We are surrounded by fields often with livestock and wildlife, so please do not let them wander out of your sight.
 
Owners must clean up after their dog at all times and the waste disposed of in the dog bin provided. 
 
We encourage owners to provide their own metal cage for travel and for use in the cottage.
Please do not leave your pet unattended in the cottage during the day or at night. 
 


We respectively ask that dogs are kept on the ground floor (except assistance dogs) but off the settee. In your outside store there is a stair guard if that helps maintain control of your loved one.



We encourage owners to provide their own metal cage for travel and for use in the cottage.
Cancellations



You can cancel free of charge up to 14 days ahead of your stay.


After this time the whole amount of your booking will be charged.


There are no refunds for early departure.



And finally check out is by 10am on your last day



We hope you have a great holiday break.

Return of items left behind



We are always happy to return items left behind. 

However, we are having to introduce a minimum charge of £6 which will cover postage via collect+ packaging, our costs.



If you think you have left items behind and would like them returned then contact us to discuss. 



Items not claimed after one month will be donated to the South West Hospice shop if appropriate.